The Senior Technology Service Technician role will have responsibility for customer training and service related to technology systems, technology installation and service teams support. Senior Technology Service Technician will work with the installation Project Manager and Service teams to help develop company standards for all technology related installations and service quotes. All installation projects will be handed off to the service team for long-term service, support, and ongoing sales to meet customer requirements and needs.
The Service Manager, Senior Technology Service Technician and Senior Automated Gates Service Technician will be responsible for accepting projects, along with Service Technicians and CSR Team, from installation managers to help ensure installation standards, customer training and implementation as-built documentation meet the requirements for ongoing support by the service department. The Senior Technology Service Technician will support the Service Manager, Technology Project Manager, CSR Dispatch Team, and other Technology Service Technicians with necessary technical support and collaboration as necessary.
- Collaborate with Project Manager regarding Technology Systems designs for installation training project
- Collaborate with Service Manager regarding Technology Systems standards for service support
- Assist Project Manager with support and training for Technology Installation technicians
- Assist Service Manager with support and training for Technology Service technicians
- Coordinate and provide customers end user training for technology systems
- Coordinate with Service Manager to provide technology service support
- Coordinate and help implement support for 24/7 on-call technicians
- Collaborate with Service Manager and Project Manager regarding quality control standards
- Work with Installation and Service Teams to coordinate in-house and manufacturer training
- Identify, recommend to and work with Service Manager to implement systems changes where required
- High School Diploma or GED
- Training Certificates in Surveillance, Access Control, IP Networking, Routing, and Audio/Visual Systems one of these or all a plus
- Degree in MIS, Electrical or relevant field a plus